Refund & Cancellation Policy

This Refund & Cancellation Policy explains how billing, cancellations and refunds work for the Stampiyaan service. It forms part of, and should be read with, our Terms of Service.

1. Free plan

The Free plan costs nothing and may be used for as long as it is available. No payment, and therefore no refund, applies.

2. Billing cycle

Paid plans, custom plans and branch add-ons (₨1,500 per branch per month) are billed in advance for the cycle you choose. Annual billing is charged once per year and includes two months free compared to paying monthly. All fees are exclusive of applicable taxes. Plans renew automatically at the start of each cycle until cancelled.

3. Cancellation

You can cancel at any time. When you cancel, your plan stops renewing and remains active until the end of the period you have already paid for; you keep access until then. To cancel, contact us through the contact form, on WhatsApp, or at our office, and we will confirm.

4. Refunds

Because plans are billed in advance, fees for the current period are generally non-refundable, and we do not provide pro-rated refunds for unused time except where required by law. We will, however, issue a refund where:

• you were charged in error or charged twice for the same period;
• a material failure on our side prevented you from using the Service for a sustained period and we could not resolve it; or
• a refund is required under applicable consumer-protection law.

As a goodwill gesture, if you upgrade to a paid plan for the first time and are not satisfied, contact us within seven (7) days of that first charge and we will refund it.

5. Branch add-ons

Extra branch allocations are billed monthly at ₨1,500 each. If you remove an add-on or cancel, it stops renewing at the end of the paid month; the current month is not refunded.

6. Plan changes

Upgrades take effect immediately and are charged from the next cycle (or pro-rated at our discretion). Downgrades take effect at the start of the next cycle, and no partial refund is given for the current cycle. Reducing your plan may reduce limits (for example, the number of branches or customers you can keep active).

7. Non-payment and suspension

If payment is not received by the due date, we may suspend the Service after a reasonable grace period. Your data is retained during a recovery window so you can settle and resume, after which the account and its data may be removed in line with our Privacy Policy.

8. How refunds are paid

Approved refunds are returned through the original payment channel where possible (JazzCash, Easypaisa or bank transfer). We do not accept card payments. The time to receive a refund depends on the payment provider; we will process our side promptly once approved.

9. Changes to this policy

We may update this policy from time to time and will post the new version with an updated “Last updated” date.

10. Contact

To cancel or request a refund, contact us through the contact form, on WhatsApp, or by writing to Stampiyaan, 16-S Gulberg Center, Lahore, Pakistan.